Legal

AhilTech Refund & Cancellation Policy – Terms & Window

Last updated 29 Sep 2026

Refund & Cancellation Policy

Last Updated: September 2026

At AhilTech, we are committed to providing reliable, scalable software solutions for your business. We offer transparent billing terms, upfront evaluation periods, and fair resolution processes across all software modules accessible from our home page and portal services.

1. Free Trial Evaluation

To ensure our software meets your functional requirements before any financial commitment, every subscription module includes a free trial period.

  • We encourage you to test core features, user roles, reporting tools, and database imports during this window.
  • You can cancel your trial at any time before it converts to a paid subscription without incurring any charges.
  • Review our standard terms of service to learn more about workspace limits during trial periods.

2. Paid Subscriptions & Billing Cycles

Subscriptions renew automatically on a recurring monthly or annual billing cycle based on your chosen plan.

  • Cancellation: You may cancel your subscription at any time via your account billing dashboard. Upon cancellation, your workspace remains fully accessible until the conclusion of your current paid billing period.
  • Refund Eligibility: If you experience critical technical defects, unintended duplicate charges, or billing discrepancies, please reach out to us within 7 days of the transaction date.
  • Evaluation: We review refund claims case-by-case. When appropriate, approved refunds will be credited back to your original payment method within 5–10 business days.
  • Non-Refundable Periods: Mid-cycle partial usage or unused time remaining on an active monthly plan is generally non-refundable once the 7-day initial dispute period has elapsed.

3. Lifetime Licenses & Custom Setups

For one-time license purchases, customized multi-tenant deployments, or bespoke implementation setups:

  • Because downloadable assets and custom server configurations are delivered upfront, one-time fees and installation charges are non-refundable once deployment begins.
  • If a custom deployment cannot be completed due to technical constraints on our end, an adjusted partial or complete refund will be evaluated.

4. How to Request a Refund

If you encounter an issue or have a billing question:

  1. Locate your transaction ID or billing invoice number.
  2. Submit your request directly through our contact form.
  3. Outline the reason for your request so our technical support team can assist you promptly.