Refund Policy

This is placeholder policy text generated for a new installation and must be reviewed by a qualified legal professional before this site goes live with real customers or payments.

Overview

This Refund Policy applies to payments made for our SaaS product subscriptions and custom development services.

SaaS Subscriptions

Subscription fees are generally non-refundable once a billing period has started, except where required by applicable law. If you experience a technical issue that prevents you from using a paid plan, please contact support within 7 days of the charge so we can investigate and determine an appropriate resolution.

Custom Development Services

Refunds for custom development work are assessed on a case-by-case basis depending on project stage and work completed. Deposits or milestone payments for work already delivered are generally non-refundable.

How to Request a Refund

To request a refund, contact us with your order or invoice details and the reason for your request. We aim to respond to refund requests within 5 business days.

Processing Time

Approved refunds are processed to the original payment method and may take 7-14 business days to reflect, depending on your payment provider or bank.